Malmass Al Jamal Cosmetics is committed to providing a high-quality product to the customer and meticulous packaging to ensure the product arrives safely. Errors may occur by the shipping company during delivery, so Malmass Al Jamal Cosmetics disclaims responsibility for any errors outside its control.
Return policy: Returns for products from Malmass Al Jamal are not available due to the nature of the product, except if the product arrives defective or with a fault.
Malmass Al Jamal allows the refund of the customer's product amount and the return of the product after verifying the validity of the complaint.
The return policy has been clearly and publicly displayed on our online store, and failure by the customer to review it before purchase or not recognizing it after purchase is not our responsibility. The policy is applied with our full commitment to it.
Cancellation policy:
The customer has the right to cancel the order if it has not been shipped yet, and the full amount will be refunded using the same payment method.
If the order is in transit or has been delivered to the shipping company, it cannot be canceled directly. However, the customer can refuse to accept the shipment upon delivery.
If the customer refuses to accept the shipment, the order amount will be refunded after deducting the shipping fees paid in advance to the shipping company, which are automatically deducted, and the company is not responsible.
The refund will not be issued until the canceled product is received from the shipping company.
